Service and Support

SERVICE & SUPPORT

Software Support

Monday – Friday
8:00 am – 6:00 pm CST
(800) 875-3962 (Option 2)

Hardware Support

Monday – Friday
8:00 am – 5:00 pm CST
(573) 635-1281 or (800) 933-4873

* Please note the following hardware support service applies during normal business hours.  If your site is not currently contracted for hardware or remote maintenance with CSPI, it is your responsibility to work directly with your hardware-network provider for resolution.  If CSPI assistance is required for non-contracted hardware services, the service fee will be billed at our then current rate and terms.

CSPI EMERGENCY/BILLABLE AFTER-HOURS ASSISTANCE

Software Support

Monday – Friday
6:00 pm – 10:00 pm CST
Software (800) 875-3962 (Option 4)

After-hours service is available at the timeframes outlined above.  This service is for emergency-billable assistance.  Service calls placed during these timeframes will be billed at our then current rate and terms.  Please select the appropriate option for After Hours assistance; otherwise your call will be returned during normal business hours.  All support calls placed after 10:00 pm CST Monday through Friday will be returned the following business day.