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Two decades ago, a small computer service company started in Jefferson City to do what others said couldn’t be done – build a company focused on servicing the document and item processing needs of community banks, in a manner that would “Exceed Customer Expectations”.
When CSPI’s Dynastore software was officially launched on March 27, 1988, the banking world was forever changed. In fact, our dynamic recognition design has been the industry standard ever since.
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With such a heritage, it’s no wonder CSPI values innovation, ingenuity, and initiative. We plan to continue delivering the highest quality, best value product to our customers long into the future.
INNOVATION
Since those first nine customers signed on in March 1988, CSPI’s
people have done the impossible. They have served as the standard for
smart thinking in banking software design. These days, high technology
applications have become the standard, originally pioneered by CSPI.
Innovation is still our hallmark, throughout our expansive family of software
products – from our report storage and research application, to our newest
software, “Aurora”, the industry’s most advanced item processing software.
Every day, we look for opportunities to do things better. That’s why our
applications carry a long list of superlatives. After all, they are some of the
best examples of how we strive to “Exceed Customer Expectations”.
RELIABILITY
All of our applications are engineered to perform for pretty tough customers.
That’s how we do business. You see, we make more than software. We
make dreams come true, businesses grow, and ingenuity soar.
Our applications are designed from the start to be reliable and trustworthy.
Each application is user-friendly, with easy access to key components
and entry points. In addition, each application is elegantly simple, which
dramatically reduces the likelihood of user difficulties.
The result is an application our customers don’t just use, but one they know
they can depend on.
PERFORMANCE
Each CSPI application starts as a customer need, whether it’s increased
features, more speed, greater throughput or improved efficiency.
We’ve built integrated design teams of programmers, marketing, and
customer service and support to systematically develop solutions to analyze
and fulfill those new needs. We may tweak an existing design, or generate
a completely new application, whatever it takes to help our customers fulfill
their needs and reach their goals.
Because that’s what our business is about – helping our customers do what
they do better. That’s high performance, and that’s how we get things done.
CUSTOMER FOCUSED
In order to understand our customers, we listen. They’ll tell us how to satisfy
and fulfill their needs beyond any stretch of imagination.
We know that takes special people. People truly focused on the customer,
who view a software purchase as an opportunity to build a relationship, not
just sell a product.
It’s those people, the ones that strive to find solutions for our customers,
who set us apart from the competition, whether it’s a new application such as “Aurora”, a new use for a
current package, or a new
training program.
LEADERSHIP
At CSPI we are committed
to producing the finest,
most reliable, highest quality
software in the world. Bar
none. We strive to build
applications that are perceived
to be the best value available
today. We want to bring
information to people anytime
and anywhere — whether
it’s for internal or external
customers. And we want to
help our customers achieve
their goal of sustainable growth.
Our people come to work with the passion and energy to make CSPI the
undisputed leader in banking software, believing that by working together
every goal is attainable.
COMMUNITY
CSPI believes that building a great company means more than just
designing great software. That’s why we strive to make our company a great
place to work – a place where our people are inspired and challenged by
their tasks, where they take pride and ownership of their work, and where
they are rewarded for their efforts.
As a company we strive to be a good neighbor. We support the communities
in which we live in with our involvement in Habitat for Humanity, and other
community service organizations through our people. We do this because
we have a responsibility to our neighbors and co-workers, as well as our
customers. And that gives us more opportunities to excel and “Exceed
Customer Expectations”.
FAMILY
CSPI has built a customer family of over 400 locations, and the size of our
customer base keeps growing. Because our customers aren’t just buying
software, they’re becoming part of the family – whether it’s their first
purchase or the latest addition to their CSPI products.
Once you’ve become a customer of CSPI, we’ll do everything we can
to keep you. That’s why we provide a line of software that will fulfill any
document or item processing need, no matter how it changes. It’s why we
back up each sale with a world class support structure, including hardware,
software and sales support.
We invite you, our family of customers, partners, and co-workers, to
celebrate with us in 2008 our twenty years of service, as we continue to
build on the tradition of “Exceeding Customer Expectations”.
Bradford Roy Epple
President, Chief Executive Officer
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“Our initial purchase was CSPI's Optical Solution and we followed that with their Item Processing/Image software. The Item Processing/Image solution literally paid for itself in one day by stopping a large fraud attempt...We're currently in the process of installing our first Merchant Capture device. CSPI has been extremely helpful and has happily answered our long list of questions. We're very excited to launch this product and are certain that CSPI will be by our side to make this offering successful!” |
— Sheri L. Wood
Mercantile Trust & Savings Bank
Quincy, IL |
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